8. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. Options. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Kind Regards, Steven_LQuickStart, set up and connections. 159. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. 🙂 I'm sorry to hear that you're still experiencing this issue. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. 4. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. You’ll be able to block groups of sites by category, configure blocking for specific. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. 168. laptop. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. If your site is blocked by a majority of ISPs, it may be that there is a. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Changing DNS on your device is the best option VM have other DNS 194. 100. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. This video is about how to use any website that has been blocked by Virgin Media. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Switch on Child Safe. 4. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. IPCONFIG reports DNS servers as 194. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Stream from Virgin Media. Joining in. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. 168. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. e. Changing network settings to use any Public DNS should re-gain full access for the device. 11; 0; 0; rikthemonk. Options. Virgin Media takes online safety seriously. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. 0. this tool is useless and does not workRe: Manage Websafe settings. Once logged in you will see 2. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. 100 nslookup protonvpn. 67. More about Web Safe. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. tried using websafe today, blocking specific websites, those websites are still able to be accessed. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. We would like to show you a description here but the site won’t allow us. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. Virgin Media sometimes blocks access to the PureVPN website and plugins in the UK. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV streaming. Hello, I am having this problem too. Take a look at the pull-out tab on the side of the Hub 3. I tried to check the AS name as advised on the forum , here is what I found. Tap Install Now. As a result images etc aren’t downloaded automatically. If your websafe option is off, then the toggle will be greyed out. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. imap. See. Options. We hope that helps. g. For best protection, we recommend using Virgin Media Internet Security and Web Safe. IMAP Security. Please try again later. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Have you retried? You could try changing the DNS server on your PC to Google (8. Site was glitchy earlier this afternoon but now seems to be work. I. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Complete your profile. 9. 0 Kudos. Virgin Media. in/myVM . _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. 255. 1. Select Parental Controls in Virgin Media Web Safe. You don’t need to be a web wizard to know how to take care of your kids online. 100. If your websafe option is off, then the toggle will be greyed out. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. I'm able to access online account and change the Web Safe Settings. Options. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. We created Web Safe for our customers to make browsing safety a no-brainer. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Virgin Media takes online safety seriously. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Any website unsuitable for children is blocked by default. 162. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. com 9. This is so annoying as it seems as no one can help you over the phone. - 5205097 - 3. Stream from Virgin Media. 168. Click: My Apps. 222 & 208. That said, the more you know about the web, the better understanding you. 222. 9. You’ll pay nothing for 3 months (with no payment details. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. If you see two software update options available, choose the one you want to install. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. 1. I know for a fact there is a problem with the provider and not my laptop. Re: Blocked websites list gets removed. For best. . New here. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. When prompted, enter the settings. The iPhone can access recordings, but the 2 iPads cannot. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. -- I'm a Very. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. on 10-06-2023 13:58. Find the right spot for your hub. No, then Web Safe is still on. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Information on how to use Web Safe can be found here. . on 13-06-2022 11:42. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 168. 4. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHere is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. If it’s not a technical issue you need help with then we’re here to support you on. Please look out for the purple envelope. Then click on parental controls and then turn it on. Access your bills, diagnose faults and manage your package. Search. 1/help for specific device where Web Safe is not working. 4. Reply. 1. We give all our customers a complete, market leading security package called Virgin Media. These are two settings – Virus Safe and Child Safe. Virgin Media; My Virgin Media; Shop;. Tried every browser, device, incognito mode etc. Web Safe is not automatically turned on for customers joining before this date. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. I can not get websafe/child safe to work on any device. 67. Unbelievably the virgin media instructions for switching on web safe don’t work - how do I switch on web safe? Unable to manage web safe settings- just get a page selling another service- funny that!. I have 3 devices. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. 65% of young people aged 11-16 are in favour of the. 8 and/or 1. Also check the dns settings of your vpn while you're there. 2 Log in to your Virgin Media account using your email address and password. 1. com 194. Go to your browser settings and click Advanced settings. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. on 20-08-2018 08:53. Re: Websafe settings won't save. Anyway, I recently moved house (August) and kept the same package. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. I will send a private message - watch out for the purple envelope inviting you in. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Usually, malware is installed accidentally. . 8) and this will bypass the websafe filter. What is the website,. Virgin Media. I checked the DNS entries for NordVPN. icon on the upper-left edge of your screen. To. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. 4. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. net, pubg. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. At Virgin Media, we pride ourselves on our parental controls. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. . Changes to our Acceptable Use Policy for Virgin Media Mail. Login in the the Virgin Media online account and try the to enable websafe. Stream from Virgin Media. 99. When prompted, enter the settings. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. A new secure password will be generated for you. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Changing network settings to use any Public DNS should re-gain full access for the device. Child Safe is a known source of many problems. . Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Email address. Virgin Phone Switchover. Then click on parental controls and then turn it on. 159. resolved IP Address is 185. 168. AS Name. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Select the Settings cog in the top right-hand corner. Need to contact Virgin Media Customer Services?. SpeedWelcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Preferred DNS 192. Following the above link still takes me to the new GUI. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. 65% of young people aged 11-16 are in favour of the. com (blocked by Web Safe), bestvpn. 1. And we don’t mean wrapping them in bubble wrap. Manage Your Account. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. When I go to the Web - 5155296. Web Safe is not automatically turned on for customers who joined before this date. Plug in your Virgin Media router. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. 123,8. Add a new username and password. QuickStart, set up and connections. VPNs we tested to unblock various forbidden resources. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. 67. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. 0 you will need to use 192. See where this Helpful Answer was posted. You may want to start by seeing what your site report looks like using a tool like Blocked. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. We recommend keeping Virus Safe on. Could it be a different situation, i. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 168. If the AS Name. 1. If your site is blocked by a majority of ISPs, it may be that there is a. Re: Websafe settings no longer having effect. web safe. Bypass Child Safe & Virus Safe. Click the big on/off icon to connect. "Web Safe | Virgin Media Help". 123 and 194. I have to manually click ‘Load Content’ on the email to download them. opens perfectly in both Firefox and in Edge. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. on 27-07-2022 14:17. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. in Security matters yesterday; Web Safe Parental Control Not Working. If you’d like to change the. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Settings to enter. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Email address. Apply the Public DNS to the computer / device / your own Router i. I've taken a look at the threads you hav. 1 and all appears in order. These are two settings — Virus Safe and Child Safe. 222 and 208. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Access your bills, diagnose faults and manage your package. Navigate to the My Apps tab and select Web Safe from the menu. 140 and not, the expected, 81. 48. Click on Manage Web Safe. The settings vary with each ISP, but most offer some or all of the following options: Timer. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Go to Account settings, then Account details b. The website is - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. Switched On Families Swap and share practical advice with other parents cancel. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. AtlasVPN: A fast and secure VPN that is great for streaming. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 8 and/or 1. Working for me on a VM connection (both with VM's DNS and OpenDNS). Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. We hope that helps. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. --. All devices would need to be re-connected to the WiFi. These are two settings — Virus Safe and Child Safe. Select the correct HDMI input for your box. Hello. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Login to the Virgin Media online account in a web browser. 1 Kudo. e. 220. 0 Kudos. Home Phone. Hi Trying to find a solution to why I cannot access the settings for web safe. on 09-07-2023 22:56. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. May just be a. I tried to check the AS name as advised on the forum , here is what I found. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Open any browser and, in the address bar, type Virgin Media IP address — 192. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. 1 or 192. Staying safe online with Virgin Media Web Safe. 162. I'm going to send you a private message, so we can look into this for you. Only slow and interment WiFI. This is a fast and very easy trick that can work even if you're not a Virgi. No bank or credit card details are required for the trial. Click: Web Safe. Activate Web Safe. Hi Ryan, Thanks for posting and welcome to our community 🙂. desktop. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. It’ll automatically detect and remove viruses, malware, ransomware and spyware. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. And we don’t mean wrapping them in bubble wrap. 9. 4. Like a lot of people here it seems. 123. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. 222 and 208. Login to the Virgin Media online account and check the Web Safe settings. If you changed the computer's network settings to use any Public DNS does that re-gain access. Enter your credentials and press OK to log into the router settings menu. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Login to the Virgin Media online account in a web browser. The VM forum team might be able to help. 100. Go to 192.